Changing User Experiences in Mass Consumer Environments

In this video I look at changing the experiences users/customers have in mass consumer environments (i.e. fast food restaurants) and the decisions faced in implementing those changes.

This video has been a bit of a test for an idea I have of actually going out and finding experiences, recording them and discussing the good the bad and the ugly. I would love some feedback or suggestions on this concept.

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27. August 2010 by Aaron Irizarry
Categories: Design/Development, User Experience, Video | Tags: , , , , , , , | 8 comments