Friday Vidcast 10-30-09

This weeks Friday Vidcast deals with pursuing better client interaction, dealing with frustration, and realizing the value of setting our “designer pride” down and just making the client happy.

I know this may have seemed like a bit of a rant (come on I am getting old), but it is my goal to be challenging as much as I am encouraging. If you think I have gone nuts… tell me… put that comment form below to some good use.

30. October 2009 by Aaron Irizarry
Categories: Design/Development, Video | Tags: , , , | 13 comments

Comments (13)

  1. Hi Aaron, I think you are missing the overall picture of the reason why designers express frustration, share jokes etc about certain clients that they have on twitter/facebook etc.

    Sure, we all make jokes and discuss experiences with clients, whether good or bad, comical, frustrating etc…but I am confident that 99% of the designers doing this, do not do so in front of their client, or express these frustrations to their client.

    Twitter and Facebook and any other online media for communication is used by a lot of designers to connect with other designers about issues that they deal with in their careers, and this gives them a platform to joke, share experiences etc between themselves. Sure, the conversation is open to anyone, and potential clients could read it, but most designers on social media either work for a local company or freelance for themselves and have mainly local clients in their community. This is why designers are able to vent/joke etc on social media, it’s basically the digital water cooler in the virtual office.

    I don’t think it’s a matter of getting over themselves at all. Designer’s simply release their frustrations, share experiences with others online with the people they communicate with. Whether to entertain or build knowledge….Of course we all understand that we need clients to do what we do, and of course we respect them and deal with them in a professional way. I don’t think anyone that jokes on twitter about clients shows the same frustration to the actual client.

    I think you are missing the fact that designers communicating online via Twitter etc naturally use it as a “digital water cooler” to talk about “the job”. No harm no foul. And if a certain designer acquires most of their clients from social media, they just need to be more careful than others in the messages that they put out there.

    • @Brian,
      thanks for the comment, and feedback man. I think you are bringing up some good points, and I probably should have touched on that aspect. I totally interact with twitter and the design community in a water-cooler fashion.

      The concept I was trying to get across is that the more we allow that negative “vibe” to effect us it can really hinder our relationships with clients if we aren’t careful. Yes I definitely agree that we need to vent, and share experiences… but some healthy perspective is always good.

      thanks again man for taking the time to comment, and give some great insight.

      ~ Aaron I

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  3. Hey dude I agree with you. What i grasped is, we cannot allow minor miss communications or little debates to bring in negativity between the client and the us. Both client and designer are humans so there will definitely be disagreements. According to Gary Vaynerchuck the way to beat out the client is to have better customer service than the other guy. So treat the client very well and with respect. They hired you for your skills, but you don’t have to brush off their ideas immediately, make sure and analyze their idea and see if it is a good one or maybe if you can develop it into a suitable idea. If the idea isn’t a good one sell your idea nicely to them, say no without saying no.

  4. Geez GET OVER YOURSELF!

    lol. jk. yelling is fun.

    love the attitude and approach to this ‘problem’. I definitely needed this today and I’m gonna share it with my two classmates too. We all are working on a project together for a client and the experience has been…well…interesting.

    It makes me appreciate being in school and working on my OWN work.

    Question. Have you ever order lasagna then decided you wanted shrimp! I don’t know Aaron I think as a server I wouldn’t be very happy.

    just sayin :)

  5. I agree with Brian, that most of us probably put on a different face for our clients than when we vent (and possibly exaggerate our frustration for effect) online. But I know what you are getting at. Most of us allow that frustration to limit our interactions with clients instead of expanding them to be as helpful as you suggest. Your suggestion is a really great one, and I share your idea on the return business that it would generate.

    I think this is great advice that, unfortunately, will likely go largely unpracticed…though I guess that’s good for the rest of us ;). Thanks for yet another great vidcast.

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